the last firmware update from Dec 18 included some changes to the way the device handles shares and network connections that weren’t listed in the release notes and which lead to these connection issues.Turn on your Mac and immediately press and hold the Option-R keys together until you see the Apple logo or the spinning globe icon. More information about this issue here: MacOS Catalina bug causes Finder crashes. Open Activity monitor from Utilities or using Launchpad. Using the method below, you will be able to upgrade to the latest macOS that is compatible with your Mac. If you are stuck with Mail crashing on macOS Catalina, try each of the steps below. This creates a conflict between the version used by the NAS device and the client which results in the problem. To do this, you need to restart your Mac from macOS Recovery. macOS Catalina includes a new implementation of the afp protocol that I am not aware of and that is not downward compatible.However, I wanted to check that this isn’t a known problem before for trying to troubleshoot the client’s OS.Īfter some research I’ve narrowed down the possible causes of this issue to the following two: I also know that problems with connections to NAS are not restricted to WD products and that there have been several workarounds proposed (restarting the file manager, deleting the file manager’s preferences, restarting the client’s network services etc.). Now I know, this could very well be a software problem that is the result of an unclean update or some ancient finder preferences conflicting with the current OS version. You might get a pop-up requesting access to files in your Downloads folder. Next, click on Download a Copy to download macOS Catalina from Apple’s servers. Click on Continue to begin with the macOS Catalina installation procedure. There are 3 kinds of System extensions: Network Extensions, Endpoint Security Extensions. Click on macOS Catalina Patcher to proceed further. In order to reestablish the connection the share needs to be manually disconnected or the file manager has to be restarted. System extensions avoid the problems of Kexts. The connectivity issues usually manifests in the client refusing to connect to the server after a couple of minutes of inactivity or when trying to access a different folder with the file manager (in our case macOS’s Finder). Since updating the OS of the client machines to macOS Catalina (10.15) there have been problems with the clients connecting to the server via the AFP network protocol. We are working the the WD My Could EX2 as a shared file server that is accessed via afp.
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